Shipping Your Wine
Brentwood Wine Company is committed to protecting the integrity of every bottle that we sell. Wine can become damaged if exposed to extreme temperatures while in transit, so we work closely with each client to assure every bottle arrives at its destination in optimum condition.
Matching the appropriate delivery service with current weather conditions is the best way to assure that your wine will arrive in perfect condition. We offer a variety of delivery options to assure safe delivery, which are listed below. We also give all of our customers the option to store purchases in our temperature controlled cellar for up to 30 days while extreme weather conditions subside, or to build a case for economical shipping. If a customer prefers to hold their orders with our sister company, Benchmark Wine Group, for longer than 30 days after purchase when safe shipping is possible, we offer storage at $14 per case, per month for providing this service.
Scheduling, Status, and Quotes
To organize, schedule or check on the status of a shipment of your auction winnings invoiced to you by Benchmark Wine Group (Napa, CA) please email email@example.com or call 707-255-3500 and ask for the client relations department.
To organize, schedule or check on the status of a shipment of your auction winnings invoiced to you by Benchmark Wine & Spirits (Washington, DC) please email firstname.lastname@example.org or call 202-629-2147 to speak with a team member from our DC team to further assist you.
Brentwood always recommends the use of express shipping to ensure that your wines arrive in perfect condition. This is especially true when temperatures above eighty degrees or below thirty-five degrees are expected at any point on the transit route.
Golden State Overnight
Customers in Arizona, California, Nevada, Oregon and Washington may choose to have their wine shipped via GSO which offers 1-2 day delivery service. *Speed of delivery is subject to change based on GSO’s current package volume and delivery zip code, contact our customer service team to receive a personalized estimated delivery date.
Due to the complexities involved when shipping wine, Brentwood does not automatically ship a new order without consulting the customer first. If you would like your order to ship ASAP, please indicate reply to the invoice you receive via email following the auction. Typical turnaround time for an ASAP shipment is 24 hours, however during the holidays and busy shipping seasons, times can be longer.
We ship to clients throughout the world utilizing FedEx International Services. Recipients are responsible for all duties and taxes which may be charged by customs when entering the receiving country. We strongly suggest that you research the local laws and applicable duties and taxes before shipping. All sales made to destinations outside the United States are final upon shipment. Absolutely no refunds or returns can be made once the shipment leaves our warehouse. For large international shipments, we work regularly with JF Hillebrand, Yamato Transport and Groskopf.
Local Pick Up and Oregon Pallet
For wine that is located in Napa, California you can pick-up at Benchmark Wine Group. Please contact your client relations representative to schedule a time to pick up and confirm your order/s are ready.
For wine and spirits located in Washington, DC you can pick up at Benchmark Wine & Spirits. Please contact our DC team via email or by phone to schedule a day and time to pick up and confirm your order/s are ready. Please note that the Washington DC Alcohol Sales tax of (10.25%) is added on every order invoice for all Washington, DC customers.
Please be advised that the Oregon Pallet option is ONLY available to Oregon and Southwest Washington customers through Benchmark Wine Group. You may opt onto our periodic Oregon Pallet Shipment for $1/bottle ($2/magnums and larger). The pallet ships when it fills up so the timing can range from 1-3 months at a time. Once delivered, our team will notify you, and you can pick up your wines at our Oregon office location.
State Shipping Laws
Some state shipping laws restrict Benchmark Wine Group (Napa, CA) the ability to ship wine. At this time, Benchmark Wine Group is unable to ship wine to the following states:
Alabama, Arkansas, Indiana, Kentucky, Michigan (Can ONLY be shipped directly via Temperature Control) Mississippi, North Dakota, South Dakota, Tennessee (Can ONLY be shipped directly via third party with Aeropacking) & Utah.
If your state is listed above, please call Benchmark Wine Group at 707.255.3500 to discuss your options.
Some state shipping laws restrict Benchmark Wine & Spirits (Washington, DC) the ability to ship wine and spirits. At this time, Benchmark Wine & Spirits is unable to ship wine to the following states: Alabama, Arkansas, Michigan (selected zip codes), Mississippi, South Dakota, Illinois (selected zip codes), Kentucky (selected zip codes), Oklahoma (selected zip codes), Texas (selected zip codes) & Utah.
At this time, Benchmark Wine & Spirits is unable to ship spirits to the following states: Alabama, Arkansas, Michigan (selected zip codes), Mississippi, South Dakota, Tennessee (selected zip codes), Illinois & Utah.
If your state is listed above, please call Benchmark Wine & Spirits at 202.629.2147 to discuss your options.
Brentwood Wine Company will accept return and provide refund, or credit, for wine received in conditions not noted in the lot description. Customers must notify Brentwood within 7 days of receipt otherwise return will not be accepted.