What Others Are Saying
for being one of my favorite businesses to deal with ever!"
"Thanks for the quick response Dave!! And thanks especially for the GREAT prices!! You must sell a lot of Riedel...I received the glasses yesterday. They were packaged wonderfully and and arrived in perfect shape, and they are lovely!! Thanks again!!"
"This auction was great fun. I have told a number of friends about it and I know one that was also successful in their bids. Look forward to receiving the wine and future participation. Thanks for this opportunity."
"I tried the Riedel wine glass recently and the difference really is unbelievable!"
"If you guys turn shipments around this quickly, you will have a distinct advantage over your competitors. You guys are very professional and run a great shop......you'll do great!"
"I received my wine yesterday in perfect condition. I look forward to many more auctions. Keep up the good work."
"I am very pleased with the purchases and the service thus far. I have forwarded your email address on to my entire list of friends/family who would be interested in your services and I am eagerly awaiting my wine. Good luck to you in the future and I will be back for more wine soon!!"
"As a particpant in two of your recent auctions, let me congratulate you on a job well done! The range of wine available through your auctions is quite interesting. Your pricing is very reasonable and the service thus far has been quite good. P.S. Your prices on Riedel Glassware are pennies apart from ...the #1 Riedel Retailer in the U.S. (who claims) to provide the lowest prices."
continue to be an e-commerce hero!"
"Just a note to say "Thanks" on a shipment of some Riedel crystal. I was very impressed with the email confirmation with UPS link, the incredibly quick turn around, with the product arriving very well packed, in great condition!
must admit that I had some concerns of getting Riedel
"Sommelier" crystal through mail/web order... but you've
convinced me with a great price, great service and absolutely no
for the fast and courtious service! I will recommend you highly to my
I want to commend you and your company for the great service that you
consistently deliver. Keep up the good work!"
you so much for your incredibly prompt response to my message. I'm
really like this new format on your auction emails, makes it much easier
to check if there is a wine that I'm interested in watching/purchasing.
Great job, keep it up!"
site is just wonderful! I've been searching all over for unique
collector's corkscrews and was delighted to find your great
your site immensely. I've bought from almost all the wine auction sites
and yours is very cool."
like to get more of our wines directly to consumers… but the Internet:
Isn’t that just a bunch of video gamers?"
let you know that I received my check from O.W.N. and to tell you what a
pleasure it was to do business with you, and that you can use my name as a
psyched... got just the stuff I wanted, felt I walked off like a thief in
let you know how much I enjoyed your website and in particular, your
columns on storage, being a wine novice, and describing wine. Thanks again
for your insight and humor, I hope there are more like you out
glasses arrived yesterday safe and sound... complete with a small note
included! A very personal touch and much appreciated. Professionally I'm
responsible for human resource issues with my company's workforce of 1500
people here in Maine. I'm forever preaching about good ole customer
service and how small things really do make a difference. For you to take
the time and effort to recognize me, that's meaningful. Keep up the good
work. And I have told my friends about you!"
your business is booming! And you run it very well."
the best wine auction site that I have checked so far!"
you have been so very nice to me and helpful, and you represent a class
shipment arrived the day after my email. They are truly outstanding
glasses, well worth the wait."
the great service both in responses and shipping."
note to tell you that all the wine was received and all in excellent
condition. Many thanks for your help."
wanted to thank you for shipping them out so promptly. I was pleased to
find out that they were received today (in time for Father's Day) . Thank
you very much. Since my dad is a "wine connoisseur", I look
forward to doing business with you in the future!"
each for the kindness shown to me and in reference to my sister's
birthday. I am excited to return to your site for gifts for others I
again, I wonder where in the world you guys manage to get your hands on
these delightful Australian Shirazes. I'm glad that at least some of them
make it into the States, and I'm glad there is a way for me to get my
hands on a few! Sadly, I have become hopelessly addicted to the smell and
taste of Australian Shiraz, and even more sadly, it seems that I have
developed enough of a palate that I do like the ones that (ugh) cost more.
I am happy that you are there to help feed my addiction to this unique
aroma and bouquet."
wanted to tell you how impressed I was with the service Dorothy (the face
of your company to me) provided to me during my recent purchase. It really
makes you say "WOW, that's a company I want to do business with
again." I am recommending it to friends and will make other purchases
from your site. You should be proud and I hope you will recognize her
Can't thank you enough. I'll confirm when it arrives. I'll definitely keep
you guys in mind if I know someone with a cellar they want to get rid of.
Very impressed with your service!"
"The wedding of my eldest niece was July 22 and we received the Riedel crystal toasting glasses with the year 2000 as suitable momento of the oath to one another. The families were ecstatic at opening those cylinders containing fine glassware and perhaps decades of sweet memories for this couple.
Since they already knew of the Riedel tradition and fame through earlier gifts of the tasting glasses to my sister and her husband, there was an audible gasp of awe when the champagne glasses were opened.
consistent courtesy and swift response time brought many smiles across the
faces of rather simple North Dakotans being exposed to some among the
finer crystal glasses available. Thank you each!"
the check - Wednesday afternoon - once again, I'll keep you in mind for
future business. Brentwood Wine has been a wonderful facility and its
employees has been a tremendous service to my needs."
"Thank you Dave! He just called to say thank you and he is absolutely thrilled! I told him that the towel would be arriving soon.
has been a pleasure doing business with you and I look forward to dealing
with you in the future!"
the great work with the website. Nice balance of information and sales,
good prices, good performance, and easy navigation."
Thank you so much for taking care of this for me. Your shipping department
responded as promised. I sincerely enjoy dealing with Brentwood Wine due
to people like you caring for your customers. My dealings used to be
primarily with winebid.com, but your service and response is certainly
more impressive. Thanks again and Happy Holidays."
"Three cheers to you for all of the improvements to the Brentwood Wine auction site. You have done an admirable job keeping cost down and taking care of your long term customers. Your selection has always been stellar and your opening bid by and large have been most reasonable. I applaud you on all of your fine hard work. This comes at a time when your competitors seem to be taking a much different tack.
up the great work. You're fair, honest and decent method of doing business
will pay off in the long run."
have been great to do business with, and that's a good part of the reason
I ordered the unit from you. Your focus on customer satisfaction does not
"Dave, Just wanted to thank you for your note about the condition of the 1975 Lafon Rochet I just received. I appreciate the accurate description of its condition. we have already enjoyed the first bottle of this wine, which I bought in a previous auction. Excellent indeed, and a great value. I was glad to have the opportunity to get a couple more.
While I'm at it, I'd also like to thank you for offering such a good assortment of reasonably priced Bordeaux. At this point I'm trying to stock my cellar with quality wines that I can afford to drink on a fairly regular basis, which currently means the $30-50 range. Keep those Sauternes coming, too!
enjoyed buying from you over the last few months, and am already looking
forward to the next auction..."
ordered some Riedel stemware for my sister who lives in Montana (we're in
New Zealand at the bottom of the world)... Your site and pricing compelled
us to drop you a note of congratulations. Having checked out various other
sites via the Riedel website, yours was a pleasure to behold and
use, and we will refer others... Thanks from a couple of Kiwi
accept my apology for the delay in responding to the auction and the
expression of my gratitude for the results which were most gratifying,
especially in light of the stock market. The monies will be of great use
in the medical missions."
Dave, the customer service at your firm is great!"
please find a list of wines I have for sale. You will note that part of
these wines are currently at winebid.com. I have sold wines with both you
and them in the past and frankly, I prefer you."
innovative, Dave... somehow I've come to expect it from your operation.
Congratulations! I shop many online sites, but I continually find myself
coming back to Brentwood for the best deals and service in the industry.
And I feel I can trust you and your staff. Keep it up... you can win at
this game , you know."
wines arrived in great shape and I couldn't be happier! Thanks."
different note... It appears as if you have done a good job in getting the
whole shipping situation worked out since last year. I would like to
compliment you on the changes you've made. I appreciate getting very
timely notices as to when shipments are being made and DHL has been
diligent thus far in taking care of shipments. I know we has a few
glitches last year with some of my shipments, but this year has run smooth
as silk. Cheers!!"
"Your website is unique, because it shows you the wine glass and the recommended wines that should be used for these glasses. Thanks to your website, I got the correct wine glasses. The most important thing that I received was the countless compliments including lots of "WOW" for your glasses.
you for having such as informative website, for people who don't know
anything about wine and wine glasses."
that was rapid response."
wanted to let you know that the Neyers Merlot arrived today in pristine
condition!! We thank you and Brentwood Wines for your outstanding customer
Thank you all for everything you do. You are a class operation!!"
very much. You're proving I'm doing business with the right auction/wine
again for EVERYTHING - I appreciate you explaining this to me! Great doing
business with you guys!"
appreciate the wonderful customer service I have experienced with
Brentwood. I do want to keep my bottle. And I'm sure I will be doing
business again with you auction company."
sincere thanks goes out to you, David, and Brentwood Wine for finding such
a lovely bottle of the 1975 Latour and getting it to me so quickly. I am
thrilled that the bottle is in such good condition. I'm sure this will be
a wonderful surprise for my colleague and I've made sure everyone who is
participating in his recognition event knows about Brentwood Wine."
There really is a real person behind your emails! I am very happy to
discover this. I do thank you for YOUR prompt response to my query, and
look forward to doing business with you in the future."
"Dorothy, Thanks for the kind words... often times it is over assumed the friendliness versus courtesy that is extended in a supplier consumer relationship. It is heartwarming to hear from you that indeed you think of some of your unruly charges as friends rather than just customers. It is this same feeling that is essential for me to establish long term relationships with groups like yours.
I believe you and your group to be friends of mine, sharing common love and purpose. I can't tell you how many services, both live and electronic, that I have gone through because of my inability to create a "friends" type relationship. I truly look forward to our communications and appreciate that you are the one on the other end of this line.
Thanks for everything. I look forward to many more adventures that we may share, and many more glorious sips of wine that we will hold as memories.
everyone hello (yeah, like they know me from anybody else!) I appreciate
the entire effort that Brentwood always put forth for a small consumer
like to thank you for your great site, I stumbled upon it and ended up
reading for quite some time. Your knowledgeable arrivals, with out any
pretension that I have found in the past trying to get up to speed on wine
are greatly appreciated. I was particularly glad to read your article on
wine storage. You don't know how happy you just made me. thanks again for
your great site."
set mind at ease with your courteous and professional emails."
"I am very
grateful for your attentiveness and customer focus, both which are rare
these days, as well as your intelligence, which is rarer yet."
lot!! Your service is great!! I won't hesitate to recommend you to my
friends, and you certainly got my business in the future."
so much for help on this one - you can be sure that this is the reason why
Brentwood is tops in my opinion. People like you make the difference in
service to your buyers."
professionalism is equal to the quality of the wine you sell."
"Thank you for facilitating the
prompt handling of the sale of my wines last month. Your fair values and
expedited handling were, in my experience, remarkable!"